Tim Joslyn, head of content at Paymentology, predicts that agentic artificial intelligence will revolutionize digital commerce by letting AI agents handle purchases on consumers’ behalf.
Agentic AI Takes the Wheel
Agentic AI, a type of artificially intelligent software that can take actions independently, is being developed to automate tasks such as shopping. Companies are increasingly investing in this tech, which is expected to transform the way people buy goods and services online. Imagine being able to tell your AI assistant, ‘Buy me a birthday gift for my niece,’ and having it take care of the rest.
At its core, agentic AI is built on the concept of permission rather than payment. Instead of typing in card details or linking bank accounts, users will grant permission to their AI agents to make purchases on their behalf. This will simplify the process and allow for a more seamless shopping experience.
Less Human Intervention, More Efficiency
With agentic AI, humans will be less involved in the shopping process, freeing up time for more pressing matters. Companies can also benefit from this shift, as it will enable them to streamline their logistics and supply chain operations.
The implications of this tech are far-reaching. For instance, AI agents could be programmed to track a user’s purchase history and preferences, allowing them to automatically suggest products or services that align with their interests.
What This Means
The advent of agentic AI in commerce means that consumers will need to reevaluate their relationships with money and shopping. By granting permission to AI agents, users will be giving up some control over their purchases, but in return, they’ll enjoy a more intuitive and efficient shopping experience.
As agentic AI continues to scale, we can expect to see a significant shift in how we interact with digital commerce platforms. The days of manually browsing through products and entering payment information may soon be a thing of the past.
