Aptihealth, a telehealth mental health company, has agreed to pay $300,000 to settle charges that it billed Medicare and Medicaid for visits that never occurred. This is just one of many cases, as the Department of Justice (DOJ) announced in 2026 that it charged 455 defendants in a massive fraud crackdown. Here’s what patients should know.
A Pattern of Abuse in Telehealth
The DOJ investigation revealed a disturbing pattern of abuse in telehealth services. Companies were billing government programs for virtual appointments that were never held, often using fake patient data or manipulating records to collect payments. Aptihealth, which operated in several states, is one of the most egregious offenders, admitting to the scam.
Telehealth emerged as a vital lifeline during the COVID-19 pandemic, providing patients with easier access to medical services. However, this convenience has also created opportunities for scammers. By exploiting vulnerabilities in the system, companies like Aptihealth have lined their pockets with millions of dollars.
Risks for Patients
For patients relying on telehealth services, this news should be a wake-up call. If companies like Aptihealth are willing to engage in such brazen scams, what does that mean for your care? Patients should exercise extreme caution when using telehealth services.
Be wary of companies that:
- Require little to no upfront information about your health or medical history.
- Press you for payment before services are rendered.
- Use unfamiliar or unsecured websites for virtual appointments.
Any legitimate telehealth service will prioritize your safety and security. If you notice any red flags, it’s time to explore alternative options.
A Call to Action
The Aptihealth settlement is a reminder that patients must stay vigilant in the face of systemic abuse. To protect yourself and others, report any suspicious activity to your state’s medical board or the Federal Trade Commission (FTC). By speaking out, you can help prevent more companies from engaging in this kind of racket.
With the rise of telehealth, it’s essential to separate the legitimate providers from the scammers. Don’t let companies like Aptihealth undermine the trust in this vital service.
**What this means:** Be cautious when using telehealth services, and don’t hesitate to report any suspicious activity. Your care and safety depend on it.
