Telehealth for Mental Health Hits Mainstream, but AI-Generated Notes Raise Concerns
For millions of Americans, 2026 marked a turning point in the way they access mental healthcare – with record numbers turning to video calls, audio sessions, and online consultations to talk about their struggles. But as the virtual doctor’s office grows in popularity, a new issue is emerging: the reliability of AI-powered note-taking tools used during these sessions.
The Rise of Telehealth
Mental healthcare has long been stigmatized, making it difficult for people to seek help in person. The pandemic accelerated the shift to digital therapy, with a 50% increase in telehealth sessions between 2022 and 2024. This trend shows no signs of slowing down, with patients citing convenience, reduced wait times, and increased comfort as reasons for the switch.
AI Note-Taking Gaps
While AI-assisted note-taking can free up human therapists to focus on the patient, a lack of regulatory standards has created quality control issues. Many virtual healthcare platforms rely on AI scribes to record sessions, transcribe conversations, and flag potential issues. However, these AI tools often struggle to capture nuanced information, leading to incomplete or inaccurate records.
These gaps can have serious consequences for patients. Incomplete or incorrect notes can hinder continuity of care, delaying treatment or even leading to misdiagnosis. Additionally, AI-generated records may not adhere to established standards, making it difficult for healthcare providers to share patient information seamlessly.
What This Means for Patients
As the telehealth industry continues to grow, it’s essential for patients to understand the limitations of AI-generated notes. If you’re using telehealth services, make sure to ask your therapist about their note-taking policies and how they ensure accuracy. You also have the right to request a copy of your records, both human-generated and AI-assisted. This way, you can stay informed about your care and advocate for yourself in the digital healthcare space.
The lack of regulation in AI-assisted note-taking highlights the need for more transparency and accountability in telehealth. As patients continue to prioritize their mental health, it’s crucial that we address these quality gaps and ensure that the shift to digital therapy doesn’t compromise the care we receive.
