Cathay Cargo just launched a major update to its online booking platform, giving freight forwarders unprecedented control over air cargo bookings in real-time.
Real-time flexibility for freight forwarders
The new feature, called Manage Booking, lets forwarders see and change booking details, receive notifications, and track shipments on their Cathay Cargo account, all in one place. For the first time, they won’t have to call or email the airline to make changes anymore.
This is a major win for forwarders, especially during times of volatile supply chains. By giving them real-time control, Cathay Cargo aims to reduce errors and save time on paperwork. With Manage Booking, forwarders can adjust booking details, like flight changes or shipment updates, without having to wait on hold or sending emails back and forth.
Part of a broader digital transformation
Manage Booking is just one part of Cathay Cargo’s wider effort to digitalize its operations and improve the overall cargo experience. The airline has introduced another initiative called HeavyPro, which allows forwarders to book and manage oversized cargo more efficiently.
Cathay Cargo wants to move towards a more transparent and collaborative system where all stakeholders have access to real-time information and can make more informed decisions. By investing in digital tools like Manage Booking and HeavyPro, Cathay Cargo aims to streamline its operations and provide better services to its customers.
What this means for forwarders
So, what does this mean for forwarders? It means less paperwork, fewer phone calls, and more control over their air cargo bookings. By giving them real-time visibility and flexibility, Cathay Cargo is making the entire booking process more efficient and easier to manage. This is a step in the right direction towards a more streamlined and digital cargo industry.
