A majority of global network service providers are turning to artificial intelligence to streamline and automate routine network administration tasks.
AI-powered tools take center stage
According to Gartner’s Magic Quadrant reports for global WAN services and managed network services, nearly all service providers profiled in the 2024 reports have started deploying AI-powered tools to help manage their networks. These tools help with maintenance, troubleshooting, and optimization of network infrastructure.
Gartner’s research found that AI is being applied to various areas of network management, from predictive analytics that forecast potential issues before they occur to AI-driven automation that resolves problems without requiring human intervention.
Automation, not replacement
While AI is increasingly taking on routine tasks, Gartner’s reports emphasize that the primary goal is to augment human capabilities, not replace them. Network administrators are still needed to oversee and fine-tune AI-powered systems, ensure their accuracy, and address complex or unexpected issues.
Service providers like AT&T, Verizon, and BT are at the forefront of this AI adoption. They’re investing heavily in AI and machine learning to bolster their network services and improve the overall customer experience.
A transformative shift
The widespread adoption of AI in managed network services represents a fundamental shift toward more efficient, proactive, and personalized network management. As a result, customers can expect:
* Faster issue resolution and reduced downtime
* Improved network performance and capacity
* Enhanced security and threat detection
* Greater visibility and control over their network infrastructure
What this means: As AI assumes a larger role in managing global networks, network administrators will need to adapt and develop new skills to work alongside AI systems. This will unlock new opportunities for efficiency, innovation, and customer satisfaction.
Real-world impact
The integration of AI in managed network services will have a profound impact on the way organizations access and utilize their networks. AI will enable networks to become more responsive, flexible, and secure, ultimately supporting business growth and digital transformation.
In response to Gartner’s research, many network service providers will need to reassess their talent acquisition strategies, focusing on hiring experts with AI and machine learning expertise to complement their existing teams.
