Steve Jarrett Hangs Up His Hat, Usman Javaid Takes the Reins at Orange
Orange’s long-time AI chief, Steve Jarrett, is leaving the telco to start a new chapter. He’s been replaced by Usman Javaid, who will take the reins as Orange’s new chief AI officer on 1 September 2026.
Javaid, who currently serves as chief product and marketing officer at Orange’s enterprise services division, Orange Business, will be responsible for overseeing the development and implementation of AI initiatives across the company. This includes everything from improving customer experiences and driving growth to optimizing operations and enhancing security.
Under Jarrett’s leadership, Orange has made significant strides in AI, particularly in areas like network optimization, customer service, and predictive maintenance. His departure marks the end of an era, but also creates an opportunity for Javaid to put his own stamp on the company’s AI strategy.
Javaid comes to the role with a strong background in product and marketing, having worked closely with Orange’s enterprise customers to develop innovative solutions. His expertise in product development and marketing will be invaluable in driving AI adoption and innovation across the organization.
What this means for Orange customers is a continued focus on delivering exceptional experiences through AI-powered services. Expect to see more personalized offerings, improved chatbots, and enhanced network performance.
A New Era for AI at Orange
Javaid’s appointment marks a new chapter in Orange’s AI journey. With his product and marketing expertise, he’ll be able to drive AI innovation from the ground up, ensuring that customers remain at the forefront of everything the company does.
