8×8, a leading cloud communications platform, has unveiled two new products: Pulse and Resolve. These tools aim to tackle a long-standing issue in enterprise software architecture known as the “integration tax.”
The Problem with Enterprise Software Architecture
When a company implements a communications platform, it’s common for the solution to be limited to core features like voice and messaging. However, to unlock operational value, businesses often need to integrate these platforms with other systems, such as customer relationship management (CRM) tools, helpdesk software, or workflow automation.
This integration process can be costly, both in terms of time and resources. It’s a phenomenon 8×8 is calling the “integration tax.” The company argues that this tax can hinder the effectiveness of communications platforms and limit their potential to drive business outcomes.
Enter Pulse and Resolve
Pulse and Resolve are designed to address the integration tax by providing a more integrated and connected experience. Pulse is an AI-driven platform that helps companies better understand their employees’ communication habits and preferences.
Resolve, on the other hand, is a workflow automation tool that enables organizations to create custom business processes and integrate them with their 8×8 communications platform.
With Pulse and Resolve, 8×8 is promising to give companies a more holistic view of their internal communication and workflow. This, in turn, should enable businesses to make more informed decisions and optimize their operations.
What this means
The launch of Pulse and Resolve is significant because it could help companies reduce the integration tax and get more value from their communications platforms. By providing a more connected and integrated experience, 8×8 is empowering businesses to streamline their operations, improve employee productivity, and make better decisions.
As a result, companies can expect to see improved communication, reduced costs, and increased efficiency. It’s a promising development that could have far-reaching implications for the future of enterprise software architecture.
